Please note we can only process an exchange for items that are defective or damaged. This needs to occur within 15 days of receipt of your shipment (including gifts). Shipping costs are non-refundable. We cannot accept items returned after 30 days. Please call us at 301-387-4020, and we will do our best to resolve your issue. We try to be as accurate as possible, but we make no warranties or representations that the content, including product descriptions, prices and depictions, is accurate, complete, reliable, current or error-free and we assume no liability therefore. If a product you purchased is not as described, your sole remedy is to return it in unused condition.